Smarter Operations at Spreyton Waste Transfer Station

Overview

As operational demands at the Spreyton Waste TransferStation continued to grow, the City of Devonport recognised the need for a moremodern and flexible waste management platform. The existing system was limitingopportunities to improve customer processing, automate workflows and gainmeaningful operational insights through reporting.

Following conversations at the 2025 Melbourne Waste Expo, itquickly became clear that PIVOT was well suited to the City's requirements.

Working closely together, PIVOT has progressively delivereda tailored solution that combines automation, streamlined customer processingand comprehensive reporting.

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The Challenge

The City was looking to modernise operations at the SpreytonWaste Transfer Station by improving customer processing, increasing operationalvisibility and simplifying reporting requirements.

Key objectives included:

• Improving the speed and consistency of customer processing.
• Increasing visibility of day-to-day operations.
• Simplifying regulatory and operational reporting.
• Automating manual processes wherever possible.
• Implementing a platform flexible enough to adapt as operational requirements evolved.

Rather than simply replacing software, the City was lookingfor a solution that could continue to grow alongside the facility and supportongoing operational improvements.

The Solution

PIVOT worked closely with the City of Devonport to implementa customised solution centred around operational efficiency, automation andreporting.

The project included the installation of new hardware toautomate customer flows through the facility, creating a smoother experiencefor both customers and operators while reducing manual processing.

Alongside the hardware deployment, PIVOT implementedcomprehensive reporting capabilities that provide management with improvedoversight of facility operations and performance.

Key functionality includes

• Automated customer processing.
• Hardware integration for streamlined site operations.
• Material tracking and operational reporting.
• Automated generation of monthly NRE reporting.
• Enhanced management reporting and operational insights.

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An Evolving Partnership

One of the strengths of the implementation has been theongoing collaboration between the City of Devonport and PIVOT.

As operational requirements have evolved, PIVOT hascontinued to respond quickly by developing and implementing new functionalitybeyond the original project scope.

These enhancements include:

• Integration with the site's traffic light system.
• Minimum load charging functionality.
• Automated bulk data exports through custom reporting channels.
• Additional operational improvements tailored to the City's workflows.

Rather than a one-off software implementation, the projecthas become an ongoing partnership, with PIVOT continuing to respond to newoperational requirements through rapid development, tailored enhancements andresponsive support.

Outcomes

The implementation has delivered significant improvementsacross the facility, including:

• More streamlined customer processing.
• Improved operational visibility for management.
• Automated monthly NRE reporting.
• Improved operational reporting and data accuracy.
• Reduced manual administration through increased automation.
• A flexible platform that continues to evolve alongside the City's operational needs.

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Looking Ahead

The City of Devonport's implementation demonstrates thevalue of choosing a technology partner rather than simply a software provider.

By combining automation, flexible development and responsivesupport, PIVOT has helped create a solution that improves efficiency todaywhile remaining adaptable for tomorrow. As the City's operational needscontinue to evolve, PIVOT will continue evolving alongside them.

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